Wednesday, 31 August 2011

True Story

I believe many drivers, in some point of their driving life, would have some rough encounter with other drivers. Well, here's mine.

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I remembered this incident particularly well because it was the first conflict I had with another road user ever since I had gotten my driving license. It was rather late at night along New Upper Changi Road and the road was almost empty. I was with a couple of friends and we were on our way to a supper place.

While along that road, I was driving behind a motorcycle, with a pillion rider and riding pretty slowly. But as we weren't exactly rushed for time, I didn't switch lane to overtake, instead, I stayed behind the rider. Maybe I was too engrossed conversing with my friends, but the next thing I know when I stopped at the traffic light, the rider pulled up beside me and started knocking hard on my window, demanding me to wind it down.

Of course, I didn't know what happened or what went wrong but because of that hard knocking on my window, I already start to feel anger building up. So the first thing I said aggressively (slight) was,"Eh! What you want?!"

Then I found out the issues he had with me. He (no gender bias here, it's really a "he") claimed that I had shone him a high beam while driving behind him. And he went on to say that I am picking on him and that he's riding within the road speed limit and not road hogging anything. Of course, you should imagine him saying all these in a coarser tone. And that got me even more angry.

We couldn't settle this conflict within the red traffic light time-span, so we stopped by the roadside to trash it out again.

What follows was a good 10 minute of both verbal accusations(by him) and denial (by me), complimented with a slight dose of vulgarities. However, when we both realized that this saga is leading nowhere, we both end it off (hostilely) by walking away from it and back to what we were doing, with bad feelings and rotten mood. I guess that can be counted as a resolve to this issue since we are strangers and I probably won't see him again.

P.S: I found out later that I didn't actually use the high beam on him. It's just that my car beam shines slightly higher due to the higher car height and that his motorbike was not that high. Or maybe it's also because I was driving close to him to create that effect.
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Reflecting back, both parties could have averted this conflict if we were to control our negative emotions and feelings. Even though this conflict do not strain any relationship as we do not have any in the first place to speak of, but it does leave a bad experience and spoils your mood for the rest of the night.

Now why is holding back our negative feelings important? One thing I learn about conflict is that when two person exchange in a heated verbal argument, the issue that started this argument plays a less significant role in fueling the heated exchange. Rather, it's the attitude, tone and expressions of the user that quickly elevate the conflict. You get more angry not because he did that, but because he said it in a manner that is not too friendly. Therefore, it is important to regulate them.

Since it is more logical to avert this escalated conflict by beginning with myself, changing My Behavior and My Attitude to change his behavior and attitude, we should go back to where it all begins. How should I react when he knocks on my car window?





9 comments:

  1. Hey Perry, I can totally understand your situation at that time, as a friend of mine had a similar encounter too! These incidents are usually dealt with mixed feelings of bewilderment and anger at first, as we could not control our emotions when facing such ridiculous slander. However, we should ask ourselves if we were the right party, if yes, we should explain ourselves in a reasonable way instead of a commanding tone. Communicating effectively in times of crisis or emergency can prevent small incidents from becoming huge problems. If both parties start to get rowdy, the situation will end up ugly. Thus it is important to manage our feelings and be aware of our actions in order not to escalate the conflict. If that person is apparently looking for trouble, you may wish to leave the scene. On the other hand, if we were in the wrong, an apology or explanation should do the work.

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  2. Hi Perry (no more ? for you!)

    I personally have not come across any such cases but I guess in the situation above, you could have maintained a neutral or possibly friendly tone when he knocked on your car window. Starting off with a harsh tone would only make him feel more agitated when he already felt offended. A friendly tone could perhaps alleviate the tense situation. :)

    I think what we can learn from this story is that sometimes doing what we preach is not as simple as it seems. Even though we know that we should control how we feel, at the spur of moment, emotions run of hand. So we should all take small steps at a time to learn better management of our temper and emotions!

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  3. Hello Perry.

    I think in this situation you could try to maintain a calm/neutral/friendly demeanour when talking to the motorist. Try your best not to get caught up in his anger. I know it's easier said than done. Negative emotions perpetuate more easily. Try not to primarily think in terms of who's right and who's wrong. The moral high ground is tempting and tends to inflate our sense of self.

    I had a rather more unpleasant motor incident. A deaf man crashed his car into the left side of mine. Luckily my passenger seat was empty. If anyone was sitting there, there'd have been blood. I was turning at a junction when it was green for me to go, but he had kept driving straight into me from the opposite side of the junction. I was lucky to not have died.

    It wasn't too bad. Many people and shopkeepers around the junction came out to inspect and said that he was in the wrong. I myself simply maintained my calm and said "I think it was green for me, it can't be red for him, but I don't know..."

    Which was the truth. I was partly too dazed. I wasn't badly hurt apart from a bad jerk. He braked at the last second. He was with his daughter and wife (both with normal hearing). He did not really speak much about it, but his daughter was arguing his case, saying I was in the wrong. We went to the traffic police station and that's where my anger boiled.

    They told the police their story. I told the police their story. But officer dismissed my claim even before I started and said I should settle it with the guy. He believed I was at fault. Pity for the deaf? Racism? Say what you will. Injustice, but arguing would have made it worse. They were clearly not being reasonable. I chose not to push it.

    What would you have done?

    (seems like a cheap shot - shooting a question back)

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  4. ***Correction: I told the police MY story. Or at least I tried to...

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  5. ***I wasn't that noble. I could hardly have chosen to push it. Wouldn't want to go to jail would I? The answer was pretty obvious, even if infuriating.

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  7. Hi perry,

    I believe that we should be able to control and moderate the release of our feeling, but not totally hold on to our negative feeling. What I am trying to imply is the storing of negative feeling will lead to depression and other health hazards. Moderate release of anger, sadness can lead to a balance lifestyle. I was once a sad boy which do not let out any emotion. When I grew up, I learnt to let out part of my emotion which make me a happy man.

    I think that if you are in the right, you should talk in a mild anger manner, reason with him to make a stand. But before things get out of control, know the right moment to reconcile.
    However, if you are wrong, you should release your emotion of sorriness and not store it inside, thinking that you have the right.

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  9. Road users always have many experiences to share. I believe this was caused by a wrong usage of tone. It is like a Schrodinger's cat kind of logic where before you wind down the window, you have no idea whether the guy is going to be angry or not angry.

    Oh well, nevermind.

    Controlling our negative emotions is always easier said than done. At the point in time, I believe it is a cycle where you were angry which fed the motocyclist more anger and and vice versa. Maybe from the start you can smile at him and asked him his purpose in a nicer way. Then when he insisted on explanation about the "high beam" just come up with an excuse say technical difficulty. Most people will not pursue the matter if it is due to technical fault.

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